Having reliable electric service from Rocky Mountain Power means staying on top of your monthly bill payments. Rocky Mountain Power offers various convenient payment options including online, by phone, by mail, and in-person locations. This guide will outline the different payment methods available, provide tips for paying your bill, and answer common questions.
Overview of Rocky Mountain Power Bill Payment Choices
Rocky Mountain Power provides customers with flexible bill payment options:
- Online via the website or mobile app
- By phone through the automated system or call center agents
- Mailing a check or money order
- In-person at authorized payment locations
Most customers choose to pay online or through autopay for simplicity. However, Rocky Mountain Power understands that customers have different preferences and ensures paying your electric bill can be accomplished through various channels
No matter which payment method you select having your Rocky Mountain Power account number handy makes the process faster.
Below we’ll explore the specifics of each payment option and how to use them.
Paying Online
Paying your Rocky Mountain Power bill online via their website or mobile app is the most popular choice for the convenience it provides, Here are the steps for online bill payment
- Visit rockymountainpower.net or use the mobile app
- Login to your account with your username and password
- Locate the “Make Payment” link
- Enter the payment amount
- Provide checking account or card information
- Review payment details and submit
Online payments are processed immediately, so your account balance is updated right away.
The website and mobile app also let you view past bills, set up recurring payments, go paperless, and monitor energy usage. Paying online gives you full control over managing your electric account.
Paying by Phone
In addition to web payments, Rocky Mountain Power has a dedicated call center for customer service and billing support.
To make a payment over the phone:
- Call 1-888-221-7070
- Select the “Make Payment” option when prompted
- Enter your 10-digit Rocky Mountain Power account number
- Follow the automated system prompts to pay with your debit/credit card
- Receive a confirmation number at the end
The automated phone payment system is available 24/7 for your convenience. Payments are immediately applied to your account balance.
Paying by Mail
If you prefer to mail in a payment, simply follow these steps:
-
Detach the payment stub from your latest bill
-
Write your Rocky Mountain Power account number on your check or money order
-
Make the check out to “Rocky Mountain Power”
-
Send to:
Rocky Mountain Power
PO Box 25308
Salt Lake City, UT 84125-0308 -
Allow 7-10 business days for mailed payments to process
Paying by mail gives you plenty of time to meet your due date. Just mail your check early to ensure it arrives on time.
Authorized In-Person Payment Locations
For customers who wish to pay their electric bill in-person, Rocky Mountain Power provides authorized payment agents at various retail chains and independent businesses.
Common in-person payment locations include:
- Albertsons
- Fred Meyer
- Safeway
- Walmart
- Independent pharmacies, hardware stores, and supermarkets
To find other authorized payment agents near you, refer to the Payment Locations page on the Rocky Mountain Power website.
When paying at an in-person location, be sure to bring:
- Your most recent bill or account number
- Cash, check, or credit/debit card
- Valid photo ID
In-person payments allow you to pay your bill at your local retailer for added convenience. Payment times can vary by location.
Tips for Paying Your Rocky Mountain Power Bill On Time
Follow these tips and best practices when managing payment of your electric bill:
- Pay a few days early each month to account for processing time
- Sign up for autopay to have payments drafted automatically
- Contact Rocky Mountain Power immediately if you anticipate issues paying on time
- Update payment method right away if your card expires or is lost/stolen
- Review statements carefully each month to spot any errors
- Have billing notices sent to multiple email addresses or phone numbers
- Keep your Rocky Mountain Power account login and payment info secure
Staying on top of your electric bill ensures your power stays on without interruption. Create a routine using your preferred payment method.
Troubleshooting Rocky Mountain Power Bill Payment Problems
Despite your best efforts, you may encounter an occasional issue when attempting to pay your Rocky Mountain Power bill. Refer to these tips on handling common payment problems:
Can’t log into your account – Use the “Forgot Password” feature or contact customer service to reset your login credentials. Verify account details during this process.
Error processing payment – Carefully re-enter your card number, expiration date, and CVV code. Try a different payment method if needed to complete the transaction.
Late payment fees – Contact Rocky Mountain Power immediately if your payment will be late to request a one-time fee waiver when warranted by circumstances.
AutoPay issues – Confirm your selected payment method has not expired or been closed. Contact customer service to update your card, bank account, or AutoPay date.
Billing errors – Reach out to Rocky Mountain Power to dispute any charges that seem incorrect and request investigation. Avoid paying amounts in question until resolved.
Power shutoff – If your service was disconnected due to non-payment, contact Rocky Mountain Power right away to discuss payment arrangement options and restoration of service.
The customer service team can help troubleshoot any payment difficulties. Reach out for personalized assistance.
Frequently Asked Questions About Paying Your Bill
We’ve compiled answers to some of the most frequently asked questions about paying your Rocky Mountain Power electric bill below:
What is the Rocky Mountain Power customer service phone number?
You can reach their 24/7 call center at 1-888-221-7070 for billing questions or support.
What retail stores can I pay my Rocky Mountain Power bill at?
Major retailers like Albertsons, Fred Meyer, Safeway, and Walmart allow in-person payments. Independent pharmacies and markets may also participate.
When is my Rocky Mountain Power bill due each month?
Payment due dates vary based on your meter read cycle but are typically between the 8th – 23rd of each month. Check your monthly statement for your specific due date.
Are there fees for paying late?
Yes, Rocky Mountain Power will apply a 1.5% late fee on any past due balance not paid by your due date. Pay on time to avoid penalties.
What is the mailing address to send my payment to?
Rocky Mountain Power
PO Box 25308
Salt Lake City, UT 84125-0308
How can I check the balance on my account?
You can check your up-to-date account balance by logging into your online account, using the mobile app, or calling customer service.
Can I pay using a credit or debit card?
Yes, Rocky Mountain Power accepts Visa, Mastercard, Discover and American Express cards for online, phone, and some in-person payments.
Paying Your Electric Bill with Rocky Mountain Power
Rocky Mountain Power offers various ways to pay your bill conveniently including online, phone, mail or authorized local businesses. Select the option that best matches your needs and preferences. Automating payments through autopay or your bank’s bill pay provides even more convenience.
Use this guide to understand the flexible payment methods available from Rocky Mountain Power. Paying your electric bill on time each month ensures you maintain power service. Contact customer service if any issues arise with making payments going forward.
