If you’re a Frontier customer, you have multiple options for paying your bill each month. While Frontier offers convenient online, phone, and in-person payment methods, paying by physical mail is still a simple way to make sure your payment gets processed.
When paying your Frontier bill by mail, there are a few key steps to take for ensuring your payment is applied correctly and avoiding any late fees. Read on for a complete guide to mailing your Frontier payment properly
Locate Your 17-Digit Frontier Account Number
To pay by mail, you need to provide your complete 17-digit Frontier account number on the payment This long number specifically identifies your account so Frontier can match your mailed payment to your outstanding balance
You can find your Frontier account number printed on the top right of your paper bill statement. If you enroll in paperless billing, your account number will be shown on PDF statements accessible through your online account portal. When in doubt, call Frontier customer service to verify your account number.
Having the proper 17-digit account number is crucial for successful mail payment processing. Double check you have the correct number before sending any checks.
Make Your Check or Money Order Payable to Frontier
For mailed payments, Frontier accepts personal checks, cashier’s checks, and money orders. No matter what type of check you mail, it should be made payable directly to “Frontier.”
Do not make checks out to other variations of the name that could delay processing like “Frontier Communications” or just “Communications.” Sticking with simply “Frontier” prevents any issues.
Include Your Frontier Account Number on the Check Memo
On your mailed check, there will be a “memo” or “for” line where you can add notes about a payment. Make sure to write out your full 17-digit Frontier account number in this memo section.
Having your account number right on the check provides another way for Frontier to identify the payment as yours when the mail is received and processed.
Use the Correct Frontier Payment Address
Mail your Frontier bill payments to this exact address:
Frontier
PO Box 740407
Cincinnati, OH 45274-0407
This PO box is specifically for Frontier bill pay only. Sending your payment to any other Frontier address could cause processing delays and late fees.
The Cincinnati PO box with the 7-digit number is the safest option for on-time delivery of mailed Frontier payments.
Allow 7-10 Days for Mail Delivery
It takes time for a mailed bill payment to physically reach Frontier’s processing facility. Standard mail delivery times average 7-10 days. To avoid any late fees, be sure to put your payment in the mail at least 7-10 days before your bill due date.
If your Frontier bill is already past due, consider paying online, by phone, or in person for instant processing to reconnect service. Mailing a paper check to a past due account risks service disruption before the payment arrives.
Pay Early in the Month to Stay Ahead
Don’t wait until the end of your billing cycle to mail payments. Instead, try to send your check for the current Frontier bill early in the month. This builds in extra buffer between the mail date and your actual due date.
Processing and transit time is never guaranteed with the USPS. Paying early in your cycle reduces anxiety about whether your mailed payment will arrive on time.
Check Your Account to Confirm Payment
About 5-7 days after you drop your mailed payment in the mailbox, log into your Frontier account online to confirm the payment was received and processed. You should see your account balance decrease reflecting the cashed check.
If you don’t see the updated balance after 10 days, call Frontier to track the status. There could be an issue with your mailed payment getting to the right place.
Switch to Online Payments to Save Time
While paying by mail is an option, Frontier’s online bill pay is faster and easier. You can pay instantly online, on the mobile app, or by enrolling in autopay and never worry about late fees caused by snail mail.
But if you prefer mailing paper checks, follow these tips carefully every month to successfully pay your Frontier bill by mail. Double check the address, account number, and mail date to keep your service active.
Frontier frequently asked questions How long do customers wait on hold to talk to a Frontier representative?
Dont see your question? Visit our FAQ page to see answers to all frequently asked questions.
Customer service phone numbers
There are a variety of ways to get in touch with Frontier. Below we’ve listed Frontiers various numbers and hours of operation to make getting in touch hassle free. Frontier customer service
Available 24/7 Call Frontier customer service to:
- Access and edit your account information
- Bill Pay and statement information
- Change Frontier services
- Check the status of a Frontier equipment order
- General service questions
Frontier technical support
Available 24/7 Call Frontier technical support to:
- Troubleshoot service issues
- Get help installing equipment
- Report an interruption of service
- Request replacement equipment
- Schedule an appointment with an Frontier representative
Frontier bill pay
Available 24/7 Call Frontier Bill Pay to:
- Make automated payments
- Statement information
How To: Pay My Frontier Bill
FAQ
Where can I pay my Frontier utility bill?
How do I pay my Frontier credit card bill?
How do I talk to a real person at Frontier Communications?
How do I pay my Frontier Bill?
Click Submit Payment. Make your check out to Frontier and write your 17-digit account number on the “For” line. There is no fee to pay by check or money order through the mail. Note: Payments are posted to your account after 5:30 p.m. on the day they are received. Call our Automated System at 800-917-7489 to pay your bill by phone.
How do I pay my Frontier bill in Cincinnati OH?
Pay your Frontier bill To pay by mail, send your payment and payment stub to Frontier Communications, PO Box 740407, Cincinnati, OH 45274-0407. What is the payment method for Frontier? Acceptable Payment Methods: Checking Account (ACH Payment), Debit Card, Credit Card (Visa, MasterCard, Discover, AMEX).
Can I pay my Frontier bill in cash?
If you prefer to pay your Frontier bill in cash, you can bring your payment to an authorized payment location. Frontier has in-person payment options at various retail stores. There is a small fee for paying in person, usually around $1.50. Payments are applied to your Frontier account on the next business day.
How do I pay for Frontier Services?
There is no fee to pay by mail. Please pay by check or money order made out to Frontier. Write your 17-digit account number on the “For” line of your check or money order. Payments are posted to your account after 5:30 p.m. on the day they are received. I’m moving. Can I move my Frontier services to my new address?
How do I make a Frontier Express Pay payment online?
Get in touch with online support or Make fast, easy payments online—without logging in to your account. Frontier Express Pay only requires your account name and PIN. No additional fees. Log in to My Account or the MyFrontier app to make a payment . If you don’t have a log in, use Express Pay .
How do I use Frontier auto pay?
To get started, first create an online account at frontier.com. Then under the Billing section, select “Auto Pay” and enter your payment information. Choose the account or card you want payments withdrawn from each month. With Auto Pay, Frontier will deduct your bill payment on the due date every month.