How to Pay Your El Paso Water Bill By Phone

Paying your water bill by phone is a quick and easy way to keep your account current each month with El Paso Water Utilities. Phone payments can be made 24/7 by calling their automated payment line. Read below for steps on how to pay your El Paso water bill over the phone.

Overview of El Paso Water Utilities

El Paso Water Utilities (EPWU) provides water and wastewater services to around 760,000 people in El Paso County, Texas They deliver over 63 billion gallons of water per year through around 4,200 miles of water mains

As a utility customer, you receive monthly water bills for usage based on meter readings Bills are typically generated at the beginning of the month, with due dates around the 20th. You have multiple options to pay your bill and keep service active

Paying Your EPWU Bill By Phone

To make a payment by phone, call:

915-594-5500

After selecting your language, press 1 for the automated pay-by-phone system.

The automated system is available 24/7, so you can pay your water bill over the phone anytime it’s convenient day or night.

You’ll need to have your account number ready to input along with your payment info. The full process takes just a few minutes.

What You’ll Need To Pay By Phone

Before calling to pay your EPWU bill, gather the following:

• EPWU account number

• Service address

• Payment amount due

• Valid credit/debit card (Visa, MasterCard, Discover accepted)

Having this information ready speeds up the pay-by-phone process so you can quickly pay your bill.

Pay-By-Phone Steps

Follow these simple steps to pay your El Paso water bill over the phone:

1. Call 915-594-5500 and select your language.

2. Press 1 at the prompt to access the automated pay-by-phone system.

3. Enter your 10-digit EPWU account number followed by the # sign.

4. Enter your service address zip code followed by the # sign.

5. The system will verify your account balance. Press 1 to continue.

6. Enter payment amount to pay full or partial balance.

7. Provide credit/debit card number, expiration date, and CVV security code.

8. Your payment will be processed and confirmation number provided.

The entire call takes just a few minutes. Writing down the confirmation number verifies the payment went through successfully in case you need to reference it later.

Payment Receipt and Posting

After paying your EPWU bill over the phone, you’ll receive both:

• An email receipt sent to the address associated with your account.

• The payment will also appear in your online account under the Billing > Payment History section within 1 business day.

You can view details like the confirmation number, payment amount, date paid, and card charged. Save receipts with your records or print for easy reference.

Benefits of Phone Payments

Paying your El Paso water bill by phone offers these key benefits:

• Convenience – Make payments 24/7 without visiting an office.

• Speed – Entire call takes just a few minutes.

• Secure – Card details are entered through automated prompts.

• Accessibility – Allows those without computer/internet to still easily pay.

• Receipts – Email and online receipts provide instant payment confirmation.

Overall, the phone payment option makes it quick and hassle-free to pay your EPWU bill.

Phone Payment Tips

Keep these tips in mind when paying your water bill by phone:

• Have your account and payment info handy to speed up the call.

• Note the confirmation number at the end of the call to retain proof of payment.

• Double check your email and/or account for receipt and posting of payment.

• Contact EPWU if your payment doesn’t process correctly or post within 1 business day.

• Update your contact info like phone and email for proper payment notifications.

Following these tips will ensure your phone payments run smoothly each month.

Other Ways to Pay Your EPWU Bill

In addition to pay-by-phone, EPWU offers several other convenient payment options:

• Auto Pay – Set up recurring monthly payments from a checking/savings account.

• Online – Make one-time payments via the EPWU website.

• Mail – Send a check or money order to the EPWU payment mailing address.

• In Person – Pay with cash, check, or money order at an authorized payment location.

• EPWU App – Download the app to pay on your mobile device.

Choose the option that best fits your needs each month for paying your water bill.

Avoiding Late Fees and Disconnection

To avoid late fees and possible service disconnection with EPWU:

• Pay your water bill by the due date each month via phone, online, auto pay, etc.

• If you anticipate issues paying on time, call EPWU before the due date to make arrangements.

• Keep your contact info like phone and email current so you get reminders before your bill is due.

• Set up text/email alerts through your EPWU account to be notified when your bill is ready.

Staying current on payments lets you steer clear of penalties. EPWU also offers payment plan options if you do fall behind.

Getting Account Assistance

If you need help managing your EPWU account or making bill payments, contact customer service:

• Call 915-594-5500 to speak with a representative

• Email [email protected] for billing questions

• Chat live on the EPWU website during business hours

• Visit in person at the EPWU main office

EPWU has a knowledgeable support team ready to assist customers. They can guide you through any account or payment issues.

Closing Your EPWU Account

To close your EPWU account when moving or transferring service:

1. Submit a service disconnection request through your online account or by phone/email.

2. Provide a turn off date and forwarding address.

3. Keep paying monthly bills until the turn off date to avoid penalties.

4. Schedule a final meter read on the disconnection date.

Closing your account is simple and EPWU will issue a final bill with any remaining balance or credit.

Paying your EPWU water bill by phone is fast and straightforward. Just call the automated number anytime day or night. Provide your account details and card info to quickly process payments. Confirm the transaction went through via email and account receipts. Phone payments help you maintain good standing and avoid late fees. Use this convenient option to easily pay your El Paso utility bill.