If you live in Portland, Oregon, your water, sewer, and stormwater services are provided by the City of Portland. This guide will explain the different ways Portland residents and businesses can pay their utility bills quickly and easily.
Online Payment
The most convenient way to pay your Portland water/sewer bill is online through the city’s Customer Self-Service (CSS) portal,
To pay online
- Go to css.portlandoregon.gov/css/public/login
- Click “Account Registration” if you don’t already have an account
- Enter your email address and create a password
- Provide your name, account number, and address to link your account
- Login and select the “Pay Bill” option
- Choose a payment method and submit
Online payments via CSS can be made by credit/debit card, electronic check, or automated clearing house (ACH).
I recommend setting up automatic monthly payments so you never miss a bill. You can also enroll in paperless billing and view past statements through the CSS portal.
No fees apply for online payments, making this the cheapest pay option. Payments post instantly, so you can avoid late fees if paying by the due date.
Pay by Phone
You can also pay your Portland water bill by calling the automated payment system at 503-823-7770 and selecting option 1.
To pay by phone:
- Call 503-823-7770
- Select option 1 for bill payments
- Enter your 10-digit account number
- Follow the prompts to make a card payment
Like online payments, phone payments are processed right away with no additional fees.
This is a good option if you prefer talking to an automated system or have questions before submitting payment.
Pay by Mail
If you want to mail in a check or money order, send it to:
City of Portland
P.O. Box 4216
Portland, OR 97208-4216
Be sure to include your payment stub to ensure proper account crediting. Allow 5-7 business days for mailed payments to be received and posted.
I don’t recommend mailing payments within 5-7 days of your due date, as postal delays could cause late fees. Use one of the faster options if your due date is near.
Pay In Person
You can pay your Portland utility bill in person at:
Walk-in Center
664 N. Tillamook St.
Portland, OR 97227
In-person payments can be made:
- Monday-Friday
- 8am – 4pm
- Closed holidays
- Cash, check, money order or card accepted
Payment receipts are provided immediately when paying at the walk-in center. Just be aware of the limited hours if choosing this option.
Payment Confirmation
Always retain your payment confirmation number, receipt, or cancelled check as a record of payment. Online and phone payments will email a confirmation, while mailed payments can be tracked via USPS.
Proof of payment may be needed if your account shows an incorrect balance or gets assessed late fees incorrectly.
Late Payments and Disconnection
Portland utility bills are due 21 days after they’re issued. A late fee of 2% applies to any unpaid balance remaining after the due date.
If an account is still delinquent after 60 days from the original due date, water service may be disconnected. Reconnection fees of $85 (weekday) or $125 (weekends/after hours) will apply.
Avoid these fees and hassles by paying on time every month. Set payment reminders and consider auto-pay enrollment.
Payment Assistance Programs
If you’re having trouble paying your utility bill, Portland offers assistance programs, including:
- Low-Income Discount Program – Up to 60% off water/sewer charges
- Crisis Assistance Program – One-time bill credit up to $500
- Payment Arrangement Plans – Interest-free monthly payment plans
Contact customer service at 503-823-7770 to learn more about bill help for qualifying customers. Shut-offs can be avoided with an assistance program.
Opening a New Account
To start new Portland water service, create an account online through the CSS portal. You’ll need to provide your service address, contact details, requested start date, and make a deposit payment.
New accounts should be processed within 1 business day. You’ll receive account details via email to set up online access for bill pay.
Summary
Paying your Portland water, sewer, and stormwater bill is quick and easy through the online CSS portal, by phone, mail or in person. Just be sure to pay the full amount owed by the due date each month to avoid penalties. And contact customer service if you need assistance or bill clarification.
Pay Your Bill Through the Mail
Monthly, water bills are sent to your billing address. To pay your bill through the mail, forward your payment stub and check or money-order to:
Do not send cash through the mail.
Do not send payments to the Portland Water Districts corporate offices at 225 Douglass Street in Portland. Sending your payment to the Portland Water District may delay payment processing.
Portland water bill sends family into financial tailspin; bank accounts frozen
FAQ
How do I pay my Portland Water Bureau bill by phone?
How is the Portland water bill?
How do I set up utilities in Portland?
How much is the stormwater charge in Portland?
How do I pay my city of Portland Water Bill?
For your convenience you may pay your bill online or pay by phone dialing 503-823-7770 and press 1. Pay and manage your options on your City of Portland sewer, stormwater, and water bill. If you can’t pay your full bill, contact us. Need more time to pay your bill? Make a one-time payment (no login required) Stop, start, or transfer service
What if I can’t pay my water bill in Portland?
By providing us your mobile phone number, you agree to receive urgent texts about your payment status or water/sewer utility account. Pay and manage your options on your City of Portland sewer, stormwater, and water bill. If you can’t pay your full bill, contact us.
How do I pay a bill in Portland Oregon?
Pay on our automated phone system, available at all times. Dial 503-823-7770and select option 1. Visit our Walk-in Center at 664 N. Tillamook St. Portland, OR 97227 for in person payments Monday-Friday from 8 a.m. to 4 p.m., except holidays. Service representatives are available 8 a.m. to 5 p.m., Monday through Friday.
Where can I send a payment to the Portland Water District?
Do not send payments to the Portland Water District’s corporate offices at 225 Douglass Street in Portland. Sending your payment to the Portland Water District may delay payment processing. You can make payments at the following locations: Portland Water District 225 Douglass Street Portland, Maine
What is the Portland Water Bureau?
Our mission is to serve excellent water every minute of every day. The City of Portland Water Bureau serves water to nearly a quarter of all Oregonians. We’re committed to great water sources, public health, community relationships, and planning ahead. Our mission is to serve excellent water every minute of every day.
What does the utility billing department do?
The Utility Billing Department is responsible for generating bills for all city metered accounts and for collecting and processing all utility payments. It also sets up all new customer accounts, and disconnections for customers who are moving, not paying, or transferring to another address.