Paying your utility bill on time is an important responsibility as a homeowner or renter For customers of Shelby Ridge Utility Systems in Alabama, there are several convenient payment options available In this comprehensive guide, we’ll walk through the various ways you can pay your Shelby Ridge Utility Systems bill.
Overview of Shelby Ridge Utility Systems
Shelby Ridge Utility Systems provides wastewater services to certain neighborhoods in Shelby County, Alabama. They are one of several utility companies owned and operated by Alabama Water Utilities, Inc.
As a customer of Shelby Ridge Utility Systems, you receive a monthly bill for your wastewater service. It’s important to pay your bill in full and on time each month to avoid any late fees or service disruptions. The due date is typically 21 days after the billing date shown on your statement.
Ways to Pay Your Shelby Ridge Utility Systems Bill
Shelby Ridge Utility Systems offers several payment options to fit your needs
Pay Online
The easiest and most convenient way to pay is through the online self service portal. You can make secure payments with Visa, Mastercard, or electronic check. You’ll need to create an online profile first.
Benefits of paying online:
- Secure encryption technology
- Avoid late fees by setting up auto-pay
- See payment history and balance info
- Available 24/7
Pay by Phone
Call toll-free 1-866-654-7992 to make automated payments via IVR technology. Use your credit/debit card or electronic check to pay by phone. It’s fast, easy, and payments post to your account within an hour.
Pay by Mail
Send your check or money order made payable to “Shelby Ridge Utility Systems” along with your payment stub to:
Shelby Ridge Utility Systems
2086 A Valleydale Terrace
Birmingham, AL 35244
Be sure to allow 7-10 days for mailed payments to reach the payment center.
Pay in Person
Visit the Shelby Ridge Utility Systems office located at 2086 A Valleydale Terrace, Birmingham, AL 35244. Office hours are Monday-Friday, 8am-4:30pm, excluding holidays. You can pay by cash, check, money order, or credit/debit card.
Pay by Automatic Bank Draft
Sign up for automatic monthly payments deducted from your checking account. Complete the authorization form online or request a paper form. This option saves time and money.
Payment Due Dates
Shelby Ridge Utility Systems bills on a monthly basis. Your bill is due 21 days after the billing date shown on your statement.
It’s important to pay your bill by the due date to avoid late fees. If your payment is late, you’ll be charged a 10% penalty on any past due balance.
If you need help understanding your bill or due date, contact customer service for assistance.
Late Payments and Disconnection
If your account becomes past due, Shelby Ridge Utility Systems will issue a written disconnection notice. You’ll have 10 days from the notice date to pay the past due amount before your service is disconnected.
To restore service after disconnection, you must pay the full past due balance plus a reconnection fee that varies based on circumstances. Avoid service interruptions by paying on time.
Payment Assistance Programs
If you’re facing financial hardship and unable to pay your bill, payment assistance programs may be available:
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LIHWAP: Provides federal bill payment assistance for drinking water and wastewater bills. Household income requirements apply. Apply through LIHWAP’s website.
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H20 Program: Administered by United Way of Central Alabama. Provides bill payment assistance to qualifying customers based on need.
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Payment Plans: Payment installment plans may be available. Contact customer service to discuss eligibility.
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Deferral: Temporarily deferred payments may be an option for some hardship cases. Email customer support to inquire.
Customer Service Contact Info
If you have any questions about your Shelby Ridge Utility Systems bill or need help paying on time, contact customer service:
- Phone: 1-866-654-7992
- Email: [email protected]
- Fax: 205-982-7139
- Office hours: Monday-Friday 8am-4:30pm CT
Recap of Ways to Pay Your Shelby Ridge Utility Systems Bill
- Pay online 24/7 through the customer portal
- Call anytime to pay by phone
- Mail in your check or money order
- Visit the office in person during business hours
- Set up automatic monthly bank drafts
- Explore payment assistance programs if needed
Paying your Shelby Ridge Utility Systems bill ensures continuous wastewater service. Use one of the convenient payment options to pay on time and avoid late fees. Contact customer support if you need help understanding your bill or payment due date.
Pay My Bill Online
Online Bill Payment is available for residents of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, and Weatherly Utility Systems.
Visit our Self Service Portal to pay your bill with Visa or MasterCard debit/credit cards or electronic checks, set up auto pay, and view payment information including total amount due, due date, and last payment amount and date.
Customers of Brookwood Utility, Morris Utility, North Sheby Utility, Weatherly Utility
Please make your check payable to Alabama Water Utilities, and mail your check with payment stub to:
Alabama Water Utilities 2086 A Valleydale Terrace Birmingham, AL 35244
Customers of Riverview Utility
Please mail your check with payment stub to:
Birmingham Water Works PO Box 830269 Birmingham, AL 35283-0269
Customers of Shelby Ridge Utility Systems
Please make your check payable to Shelby Ridge Utility Systems, LLC, and mail your check with payment stub to:
Shelby Ridge Utility Systems, LLC 2086 A Valleydale Terrace Birmingham, AL 35244
Toll-free 866-654-SWWC (866-654-7992)Call us 24/7 for quick, secure and automated self-service via interactive-voice-response technology (IVR).
- Check your account balance
- Get last payment information
- Pay using credit or debit cards with a Visa or MasterCard logo
- Set up recurring payments on your credit/debit card
Payments will be posted to your account within one hour.
Customers of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems
Pay your bill in person in our office located at 2086 A Valleydale Terrace, Birmingham AL 35244. Our business hours, excluding most nationally recognized holidays, are Monday to Friday from 8:00 a.m. to 4:30 p.m.
Customers of Riverview Utility
You can pay your bill at at the Birmingham Water Works Board office at 3600 1st Avenue N, Birmingham, AL 35222 (see a map). Business hours for this location are Monday to Friday from 8 a.m. to 5 p.m. (CST). Please note the office is closed on most nationally recognized holidays.
Pay With Automatic Bank Draft (ACH)
Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems Customers
Have your bill payment deducted automatically from your checking account. This is a free service that saves your time (no more writing checks and stuffing envelopes) and money (no more stamps). Your payment will always be on time and, because it’s made electronically, it’s fast and secure!
You can get started today by accessing your account through our customer portal.
Riverview Utility Customers
Riverview Utility Customers: Please visit the Birmingham Water Works Board’s website for available payment options.
Utility Bill Pay Options
What is the Shelby utilities system?
The Shelby utilities system is a municipally owned and operated public utility system which provides our residential, commercial and industrial customers with: In addition to the four utilities, the offices for the Stormwater Department and GIS (Geographic Information Systems) Department are located at the Utilities Operations Center.
How do I send a check to Shelby Ridge utility systems?
Customers of Shelby Ridge Utility Systems Please make your check payable to Shelby Ridge Utility Systems, LLC, and mail your check with payment stub to: Call us 24/7 for quick, secure and automated self-service via interactive-voice-response technology (IVR). Payments will be posted to your account within one hour.
How many customers does the Shelby Ridge water system serve?
The system, acquired by SouthWest Water in 2018, serves about 4,000 customers located within the Town of Chelsea area of Shelby County, Alabama Below, you can find information which is specific to customers of the Shelby Ridge system. How Can I Reach Customer Service? Please note we strive to address your inquiry as quickly as possible.
Does Shelby Ridge have a water meter?
The Shelby Ridge Utility System is a wastewater collection and treatment system. For issues with your water quality or water meter, please contact your water provider whose contact information can generally be found on your water bill. What Is A Secondary Water Lock-Out Valve?
Where is customer services located in Shelby TN?
704-484-6866. Customer Services is located at 300 S Washington St, Shelby. The City of Shelby is a full service utility community. The Shelby utilities system is a municipally owned and operated public utility system which provides our residential, commercial and industrial customers with:
Where can I pay my utility bill in Birmingham Alabama?
Customers of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems Pay your bill in person in our office located at 2086 A Valleydale Terrace, Birmingham AL 35244. Our business hours, excluding most nationally recognized holidays, are Monday to Friday from 8:00 a.m. to 4:30 p.m.