Medical bills can be confusing and stressful for patients. High deductibles, co-pays, co-insurance, and other out-of-pocket costs put patients in a difficult financial position. Fortunately, healthcare technology companies like Millennia are working to improve the patient billing and payment experience.
Overview of Millennia Patient Services
Millennia Patient Services provides patient billing and payment solutions for healthcare providers. Their technology and services are designed to:
- Simplify medical bills so patients understand what they owe
- Offer flexible online and mobile payment options
- Provide analytics to help providers optimize revenue cycle performance
In essence Millennia acts as an extension of a healthcare provider’s revenue cycle and patient financial services team. The company aims to boost patient payments, reduce administrative costs and deliver a smooth payment experience.
Key Features of the Millennia Payment Platform
Millennia offers a robust platform to manage the entire patient payment process. Some of the key features include:
Digital Payment Technology – Patients can pay medical bills online via the patient portal or from their smartphone Payment methods include credit/debit cards, HSA/FSA accounts, and bank transfers
Payment Plan Options – Patients who can’t pay the full amount due can set up automated payment plans tailored to their budget
Bill Estimation Tools – Patients can use the portal to get cost estimates before receiving care so they know what to expect to pay.
** Payment Reminders** – The system can send automated reminders when bills are due to help patients remember to pay on time.
Financial Assistance Screening – Eligible patients can be screened for financial hardship programs and charity care.
Reporting Dashboards – Providers get analytics and insights on patient payments and revenue cycle KPIs.
Benefits for Healthcare Providers
There are many benefits for hospitals, physician groups, and health systems that partner with Millennia:
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Increased Patient Payments – Millennia clients see a 2-4x increase in patient payment rates over industry averages. Their payment platform and engagement model is proven to boost collections.
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Lower Cost to Collect – Automated payment tech and services reduce labor costs associated with manual payment posting and follow-up.
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Improved Patient Satisfaction – A smooth, transparent billing process improves loyalty and satisfaction scores.
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Single Platform – One platform for the entire patient payment journey avoids piecing together disjointed solutions.
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Enhanced Data and Analytics – Robust analytics provide insights to fine-tune strategies and workflows to optimize patient revenue.
Benefits for Patients
Patients also enjoy an enhanced experience when their healthcare providers use Millennia:
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Understandable Bills – Bills are simplified in clear language that explains what is owed.
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Convenience – Patients can pay anywhere, anytime online or on their phone.
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Payment Flexibility – Multiple options like payment plans give patients flexibility.
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Financial Support – Eligible patients can receive charity care or financial assistance.
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Greater Engagement – User-friendly tools encourage patients to take an active role.
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High Satisfaction – Smooth billing drives higher loyalty and satisfaction.
Millennia’s Approach to Medical Billing
Millennia uses strategies to simplify the billing process for patients:
Co-Branding – Bills maintain the healthcare provider’s branding so the experience feels seamless.
Personalized Messaging – Emails and texts use familiar language tailored to each patient.
Omnichannel Outreach – Millennia uses phone, email, text, mail, and the patient portal for outreach.
Human Touch – Friendly staff provide personal support and assistance when needed.
Updated Insurance Details – Insurance cards are scanned to quickly update coverage details.
Payment Plan Flexibility – Customized plans are crafted around the patient’s budget constraints.
Charity Screening – Eligible patients are identified for hardship assistance and prompt-pay discounts.
This patient-centric model aims to humanize medical bills and empower patients to pay comfortably.
Integrations with Major EHR/PM Systems
A key advantage of Millennia is seamless integration with all major electronic health record (EHR) and practice management (PM) systems including:
- Epic
- Cerner
- athenahealth
- NextGen
- eClinicalWorks
- Allscripts
- GE Centricity
- Meditech
- Athenahealth
Typical integrations allow patient bills to flow automatically from the EHR/PM into the Millennia platform. Payments by patients are posted back to update the account status. This avoids manual re-keying or uploads using CSV files.
APIs and HL7 interfaces allow Millennia to embed itself into the provider’s technology stack for data flow and a unified user experience.
Millennia’s Track Record and Reputation
With over 20 years of experience, Millennia has an excellent track record serving healthcare providers:
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1,800+ healthcare facilities use Millennia solutions
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43 states have Millennia client facilities
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$400 million in payments processed annually
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98% patient satisfaction rate
Millennia serves a diverse client base including large health systems, hospitals, physician groups, post-acute providers, and urgent care clinics. They have particular expertise serving specialty groups like orthopedics, oncology, and cardiology.
Many clients see their patient payment metrics go from below-average to top-decile performance after partnering with Millennia. Their solutions have been vetted and proven effective across the healthcare spectrum.
Getting Started with Millennia Patient Services
Healthcare providers interested in optimizing their patient billing and payment process can take these steps to get started with Millennia:
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Request a Consultation – Millennia specialists will assess your current workflows and revenue cycle performance to identify opportunities.
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Analyze Market Potential – Millennia will benchmark your patient payments against industry benchmarks to estimate the revenue upside.
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Pilot the Platform – Start with a pilot across a few providers before expanding the Millennia solution enterprise-wide.
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Monitor Performance – Leverage Millennia’s analytics to track KPIs and fine-tune the rollout.
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Expand Deployment – Scale the platform across all providers and care settings based on the pilot results.
With their end-to-end payment solution and stellar industry reputation, Millennia is an ideal partner for healthcare providers seeking to improve their patient billing and payment processes.
Millennia – Digital Patient Payment
Provide Mobile pay,Text-to-pay & Other Flexible payment plans
Do you know anyone using Millennia – Digital Patient Payment?
The Millennia Patient Payment Solution was designed to engage with patients how they want, providing efficient and convenient electronic patient payment options.Their solution increases your potential to receive payment, decreases your time to payment, boosts patient engagement and creates a better patient journey, all while reducing administrative expenses and burden and improving your staff satisfaction.The Millennia Patient Payment Solution supports a single-click approval for payment collection thatâs easy to navigate from any hand-held device.
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Millennia Patient Payment Solution
FAQ
What is a millennia payment?
What is millennia medical billing?
Who are the investors in millennia pay?
What is Millennia’s patient payment solution?
Millennia’s patient payment solution combines technology, engagement intelligence, and concierge services to deliver better patient revenue results. Come visit Millennia at the 2024 Annual AAOE Conference in Chicago to learn more.
How do I send a payment to Millennium health?
Please write on the back of the check “Pay to Millennium Health,” include a signature and mail to Millennium Health at the address below: If patients do not forward the payments to Millennium, Millennium may send these patients to an outside collection agency.
Who pays for Millennium health services?
Some insurers may send the insurance payment for Millennium Health’s services directly to patients. Patients that receive a check for services provided by Millennium are responsible for forwarding this payment to Millennium Health.
How do I contact Millennium health’s patient billing services?
All patients are encouraged to contact Millennium Health’s Patient Billing Services if they have questions or concerns about their bill via a secure email at [email protected] or by phone at (877) 451-7337 on Monday through Friday, from 6:00AM – 4:00PM Pacific Time.
How do I make a payment with patientbillhelp?
This payment may have been through patientbillhelp.com, a mobile payment, or speaking to a Patient Support representative using your debit or credit card. We are the payment processing center for your healthcare provider.
How does millennia help healthcare providers manage patient financial responsibility?
Patient financial responsibility for healthcare expenses is rising, while collection of patient revenue is declining. To help providers manage the patient side of the revenue cycle, Millennia has developed a unified, patient-centric solution. Millennia is how healthcare providers engage with their patients, from pre-visit to their final payment.