A Complete Guide to Paying Your Tuolumne Utilities District Bill

The Tuolumne Utilities District (TUD) provides water and sewer services to residents and businesses in Tuolumne County, California As a TUD customer, you likely receive a bi-monthly utility bill for the services at your home or facility Paying this TUD bill on time and in full is important to avoid penalties or disruption to your water and sewer access. This comprehensive guide will walk you through the available options for paying your TUD bill conveniently online, by mail, phone, or in person.

Online Bill Pay

The easiest and fastest way for most customers to pay their TUD utility bill is online. TUD offers online payment through their customer portal at TUDWater.com. You can either make one-time payments or set up recurring automatic payments. Here’s an overview of online bill pay with TUD:

• One-Time Payment – Login to the TUD customer portal and click “Pay My Bill”. Enter your payment details to make a one-time payment by credit/debit card or eCheck.

• Automatic Payments – In the TUD portal you can enroll in automatic payments. Your bill will be paid automatically on the due date each period directly from your authorized payment method.

• Paperless Billing – Go paperless by signing up for eBills through the TUD customer portal. You’ll receive email notifications when your new bill is ready to view and pay online.

Online payments are fast, convenient, and post instantly to your account. You’ll receive emailed receipts and can view your billing and payment history in the TUD customer portal.

Pay by Phone

To pay your TUD bill over the phone, you can call TUD Customer Service at 209-532-5536 Have your account number ready along with your payment information

TUD accepts Visa, MasterCard, American Express, and Discover credit and debit cards for phone payments. You can also make an electronic check payment by providing your routing and account number.

Phone payments allow you to speak directly with a TUD representative when making your utility bill payment.

Pay by Mail

To pay your TUD bill by traditional mail, simply send your check or money order to:

Tuolumne Utilities District
PO Box 3588
Sonora, CA 95370

Be sure to include your complete account number on the check or money order. Allow 7-10 business days for mailed payments to be received and avoid mailing too close to the due date.

Pay in Person

You can also pay your TUD water/sewer bill in person at the TUD office located at:

18885 Nugget Blvd
Sonora, CA 95370

The office is open Monday through Friday from 7am to 4pm. TUD accepts cash, check, money order, or credit/debit card for in-person bill payment. You’ll receive a receipt as proof of payment.

Payment Kiosk

For touch-free bill payment, use the TUD payment kiosk located in the parking lot outside the TUD office. The kiosk accepts credit/debit cards and checks. Your payment will immediately post to your TUD account.

Manage Your TUD Account Online

Sign up for the TUD customer online portal to:

• View real-time account balance and billing history
• Make one-time payments
• Set up recurring automatic payments
• Go paperless by enrolling in eBills
• Update account information and contact details
• Monitor water usage and set usage alerts

Accessing your TUD account online provides convenience, transparency, and control over your utility services.

Avoid Late Fees

To avoid late payment penalties, your TUD bill must be paid by the due date printed on your statement. Online and automatic payments process on the due date. Mailed payments should be sent at least 7 business days before the due date.

If you need assistance paying your bill on time, contact TUD Customer Service immediately to discuss payment plan options and avoid disruption to your services.

Payment Assistance Programs

TUD offers payment assistance programs for qualifying customers, including:

• Deferred payment plans
• Senior/disabled discount of 15% on base rates
• Medical exemption from water shortage rates
• Waiver of new account deposit for creditworthy customers

Contact TUD to determine if you’re eligible for any utility bill payment assistance programs. Providing the required documentation can lower your monthly payment amount.

Summary of TUD Bill Pay Options

Paying your TUD water and sewer bill on time each period is easy and convenient through:

• Online payment via TUD customer portal
• Phone payment by calling TUD Customer Service
• Mail by sending a check or money order
• In person at the TUD office
• At the outdoor self-serve payment kiosk

Be sure your payment reaches TUD by the printed due date to avoid penalties. And contact TUD if you need help managing payments or determining eligibility for financial assistance programs. Consistently paying your TUD utility bill keeps your account in good standing.