As a customer of Kaw Valley Electric, you likely appreciate the reliable electric service they provide. But when it comes time to pay your monthly bill, you probably don’t look forward to the hassle. Mailing checks, calling in payments, and tracking due dates can be a real pain. Thankfully, Kaw Valley Electric offers a variety of convenient online and mobile options for paying your bill electronically.
In this comprehensive guide, we’ll walk through everything you need to know to pay your Kaw Valley Electric bill online with ease
Overview of Kaw Valley Electric
First, a quick overview for those not familiar with Kaw Valley Electric. As a member-owned electric cooperative, Kaw Valley Electric provides electricity to residents across several counties in northeast Kansas Some key facts about the co-op
- Founded in 1948
- Headquartered in Topeka, KS
- Over 15,000 members
- Services 7 counties in Kansas
- Governed by a Board of Trustees
As a not-for-profit co-op, Kaw Valley Electric’s mission is providing members with reliable, affordable electric service. Member needs come first.
Now let’s look at the various options Kaw Valley Electric offers for paying your bill conveniently online.
Pay Online Through SmartHub
The easiest way to pay your Kaw Valley Electric bill online is through SmartHub, the co-op’s account management portal
With SmartHub you can:
- Check your current bill amount
- View payment history
- Set up recurring payments
- Make one-time payments
- Go paperless
You have multiple options for making payments through SmartHub:
- Credit/Debit Card – Visa, Mastercard, Discover
- eCheck – Directly from your bank account
- Cash – Pay near me locations like Casey’s and Walmart
- Text – SMS payments right from your smartphone
SmartHub offers a simple, fast way to pay your bill 24/7 through the web or mobile app.
Pay by Phone
If you prefer to speak to a real person, you can also pay your Kaw Valley Electric bill over the phone. Just call 1-800-794-1989 and select the “Pay By Phone” option.
The automated system will guide you through making a payment by either:
- Credit/Debit Card
- eCheck
The payment will immediately post to your account, so no need to worry about delays with the mail.
Pay In Person
For those who prefer to pay their bills face-to-face, you can stop by one of Kaw Valley Electric’s local offices during business hours:
Topeka Office
1100 SW Auburn Rd.
Topeka, KS 66615
McLouth Office
507 N. Union St.
McLouth, KS 66054
The offices accept cash, checks, money orders, and card payments. You can also set up recurring autopay. Visiting the office allows you to talk through any bill questions in-person.
Pay by Mail
While not as fast and convenient as the electronic options, you can still pay your Kaw Valley Electric bill by mailing in a check or money order.
Be sure to allow at least 5 business days for your mailed payment to arrive and post to your account to avoid any late fees. Send your payment to:
Kaw Valley Electric
PO Box 70
McLouth, KS 66054
Just be aware that mailed payments can occasionally get lost or delayed.
Sign Up for Recurring Autopay
The easiest way to avoid forgetting payments is to enroll in recurring autopay. This automatically pays your bill each month directly from your bank account or credit card.
You can set up autopay through:
- SmartHub online
- Kaw Valley Electric mobile app
- Calling customer support
- Visiting a local office
With autopay, you’ll receive an email notification a few days before the payment is drafted so you know the amount. Your bill will always be paid on time, avoiding any late fees.
Confirm Payment Posted to Your Account
Whichever payment method you use, be sure to confirm the payment successfully posted to your Kaw Valley Electric account by:
- Checking your payment history on SmartHub
- Reviewing your monthly statement
- Calling customer support
This ensures there were no processing errors or delays that could result in late fees. Resolve any missing payments right away.
Avoid Late Fees
To avoid getting hit with late fees, make sure to pay your bill by the due date listed on your monthly statement. Some tips:
- Put due date reminders on your calendar
- Enroll in autopay
- Schedule payments through SmartHub
- Pay as soon as you receive your statement
Kaw Valley Electric due dates are typically around the 10th of each month. Late fees are 1.5% of your balance.
Get Payment Assistance if Needed
If you’re struggling to pay your electric bill on time, Kaw Valley Electric offers several payment assistance programs based on income level and family size, including:
- Federal LIHEAP assistance
- Payment arrangements
- Medical necessity extensions
- Budget billing
Contact their customer support for details on qualifications and applying for payment assistance.
Key Takeaways
- Pay easily online 24/7 using SmartHub
- Call to pay over the phone using the automated system
- Visit a local office to pay in person with cash/check
- Use autopay to ensure your bill gets paid automatically each month
- Confirm payments post to avoid any late fees
- Seek payment assistance if you are struggling with bills
Paying your monthly Kaw Valley Electric bill is now a quick, hassle-free process. Use one of the many convenient online or mobile options to pay on your own schedule. Now go enjoy the benefits of your electricity without worrying about making payments!
What can we help you find?Enter search terms
- You have not provided the Bill Pay Service with the correct payment account information, or the correct name, address, phone number, or account information for the Merchant upon initiation of the payment; and/or,
- Circumstances beyond the control of the Bill Pay Service (such as, but not limited to, fire, flood, or interference from an outside force) prevent the proper execution of the transaction and the Bill Pay Service has taken reasonable precautions to avoid those circumstances;
- The payment-processing center is not working properly and you know or have been advised by the Bill Pay Service about the malfunction before you execute the transaction.
You agree to have available and collected funds on deposit in the account you designate in amounts sufficient to pay for all Bill Payments requested, as well as, any other payment obligations you have to the Financial Institution. The Financial Institution reserves the right, without liability, to reject or reverse a Bill Payment if you fail to comply with this requirement or any other terms of this agreement. If you do not have sufficient funds in the Account and the Financial Institution has not exercised its right to reverse or reject a Bill Payment, you agree to pay for such payment obligations on demand. You further agree the Financial Institution, at its option, may charge any of your accounts with the Financial Institution to cover such payment obligations. The Bill Pay Service reserves the right to select the method in which to remit funds on your behalf to your Merchant. Any Bill Payment can be changed or canceled, provided you access the Service prior to the cut-off time on the business day prior to the business day the Bill Payment is going to be initiated.