As an electric cooperative, Middle Tennessee Electric (MTEMC) strives to provide great service and multiple options for members to easily pay their electric bills. In this article, we’ll cover the various ways MTEMC makes bill payment quick and convenient, including by phone.
Overview of MTEMC
Headquartered in Murfreesboro, Tennessee, MTEMC is a not-for-profit electric cooperative supplying power to over 240,000 homes and businesses across Middle Tennessee.
As a cooperative owned by its members, MTEMC aims to keep rates affordable. They invest in the communities they serve and are always looking for ways to improve service and provide value to members.
Ways to Pay Your MTEMC Electric Bill
MTEMC offers members multiple options for taking care of electric bill payments:
- myMTE app or online portal
- Phone
- In person
- Auto-pay
Below we will focus on paying by phone, but members appreciate the range of choices available to suit different needs and preferences.
Paying Your MTEMC Bill by Phone
To pay your MTEMC electric bill over the phone, you can call:
877-777-9020
This automated payment system is available 24/7. You’ll need to have your account information ready when you call.
The phone payment process is straightforward and typically takes about 5-10 minutes to complete. Here’s an overview of what to expect:
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Call 877-777-9020 and select the “Pay Bill” option.
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Enter your 10-digit MTEMC account number.
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Select whether you want to pay the full balance or a specific amount.
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Provide payment information for checking/savings account or debit/credit card
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Receive a confirmation number at the end.
It’s fast, convenient, and helps avoid late fees if you call close to your due date.
Tips for Smooth Phone Payments
Follow these tips for the best experience paying your MTEMC bill by phone:
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Have your account number, payment method, and billing amount ready before calling.
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Call during off-peak hours like nights and weekends to potentially reduce wait times.
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Speak clearly and double check inputs to avoid processing errors.
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Save the confirmation number for your records.
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Set up recurring autopay to skip manual payments altogether.
Other Ways to Pay Your MTEMC Electric Bill
In addition to phone payments, MTEMC members can pay their electric bill through:
myMTE Online Portal
The myMTE online account management portal allows you to pay, view usage, report outages, and more. Sign up at mte.com or using the myMTE mobile app.
Send a check or money order to the payment mailing address printed on your MTEMC statement. Allow 5-7 days for mail delivery time before the due date.
In Person
Visit any MTEMC office location during business hours to pay by cash, check, credit/debit card, or money order.
Auto-Pay
Set up recurring automatic payments from your bank account or credit card so your bill gets paid on time without any effort.
Getting Help from MTEMC
If you have any questions or run into any issues paying your electric bill, MTEMC’s Member Support team is available to help:
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Call 877-777-9020 to speak with a representative 24/7.
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Send a message through your online myMTE account.
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Email [email protected] or contact your local MTEMC office.
Knowledgeable and friendly staff can walk you through payment options, account management, and address any billing concerns.
Bottom Line
As an MTEMC member, you have multiple convenient options to pay your electric bill by phone, online, mail or in person. The 24/7 automated phone payment system at 877-777-9020 makes it easy to quickly take care of your bill any time of day or night. Just have your account number, payment amount, and payment details handy when you call. Follow the voice prompts to complete your payment and get a confirmation number in just a few minutes.
Simple and convenient account management
Help is right at your fingertips with the myMTE mobile app and web portal. With it, you can manage your account.
The free app is easy to use, convenient, and valuable. It will help you better understand and improve your energy habits by showing energy consumption in an easy-to-read format. There are more than 100,000 MTE members who use the myMTE app. To take advantage of this great free tool, download the app or sign up on the web portal.
Account management made simple and convenient
As the temperature outside changes, so does your monthly electric bill. Help is right at your fingertips with the myMTEMC mobile app. With it, you can manage your account. The free app is easy to use, convenient, and valuable. It will help you better undersand and improve your energy habits by showing energy consumption in an easy-to-read format. There are more than 50,000 MTE members who use the myMTEMC app. Download it today for energy information on the go.
myMTEMC How To Guide – Pay Your Bill via Mobile App
How many members does mtemc have?
MTEMC now serves more than 215,000 members through 11,000+ miles of electrical infrastructure and has built area offices in Smyrna and Mt. Juliet. 400+ employees are now part of a team that shows their commitment to the membership everyday. Become a guest speaker for classrooms or career exploration events.
Where can I pay my MTE Bill Through MoneyGram?
The service is available at multiple retail locations in MTE’s service territory, like CVS, Walmart and Kroger. Paying your bill through MoneyGram is as simple as filling out a form and submitting it along with your cash payment to the cashier. The payment will apply to your MTE account almost instantly.
How do I sign up for MTE prepay?
To learn more about how to sign up or if you qualify, contact MTE at 877-777-9020, a local area office, or through our contact form. Prepay allows you to add money to your account before you the electricity is consumed, and we’ll calculate your usage each day and deduct your consumption from your account’s balance.
Does MTE offer levelized billing?
Levelized Billing is only available for residential members. To learn more or find out if you qualify, contact MTE at 877-777-9020, through a local area office, or our contact form. Fixed Budget Billing allows members to pay fixed amounts each month calculated on their previous 12-month consumption.
How do I contact MTE?
Message us by using the “Contact Us” button in the bottom right-hand corner. While MTE’s outage rate is well below the national average, power outages do happen. When they occur, members can be confident that MTE will restore power as quickly as possible.
What support does mymtemc offer?
From myMTEMC app issues to billing questions and everything in between, our member services team can provide you the support needed to take control of your account with us. We’ve put together some helpful information for you, but feel free to contact us directly to talk about any additional concerns you have.