Jonesboro City Water & Light (CWL) provides electric, water, and wastewater utility services to residents and businesses in Jonesboro, Arkansas. Paying your CWL bill online is a convenient and secure way to manage payments each month. This comprehensive guide covers everything you need to know about paying your CWL bill online through their website.
Overview of Jonesboro City Water & Light
Jonesboro City Water & Light is a municipally owned utility company overseen by the Jonesboro City Council. They distribute electricity, natural gas water and sewer service within the city of Jonesboro.
Key services provided by CWL include:
-
Electricity – Offering affordable and reliable electric service
-
Natural gas – Providing safe and efficient natural gas delivery
-
Water – Supplying clean, quality drinking water
-
Wastewater – Managing sewer and stormwater infrastructure
CWL serves around 28,000 electric, 19,000 water, and 15,000 gas customers. Their customer service team can be reached at 870-935-5581.
Accessing Online Bill Pay
To pay your CWL bill online, begin by creating an account through the CWL website.
-
Go to www.jonesborocwl.org and select “Pay Bill”
-
Click on “New users click here” to set up your account
-
Enter your CWL account number and other required details
-
Create a username and password
Once your online account is created, you can log in anytime to view or pay your bill.
Paying Your Jonesboro CWL Bill Online
Follow these simple steps to pay your CWL bill through the online portal:
-
Log into your account at www.jonesborocwl.org
-
Select “Make Payment” from the menu
-
Choose your payment amount and add optional fees if desired
-
Enter your payment method such as debit/credit card or e-check
-
Verify details and select “Continue”
-
Review payment info and select “Confirm” to submit
Payment will be processed immediately and a confirmation email sent. CWL accepts Visa, Mastercard, Discover, American Express, and electronic checks.
Setting Up Recurring Payments
For convenient hands-free payment, CWL offers auto pay options. This automatically deducts your bill amount from your chosen payment method each month.
To enroll in recurring payments:
-
Access “My Profile” from your CWL online account
-
Select “AutoPay Program”
-
Choose when you want payments deducted each month
-
Enter your preferred payment method
-
Agree to the terms and conditions
You can cancel or edit auto pay anytime through your online account.
Other Ways to Pay Your CWL Bill
In addition to online bill pay, CWL offers these other payment options:
-
By phone – Call 870-935-5581 to pay using the automated system or with a customer service agent
-
In person – Visit the CWL office at 205 E. Jefferson Ave in Jonesboro
-
Drop box – Place check or money order in the drive-up box at the CWL office
-
Mail – Send a check or money order to CWL at PO Box 1845, Jonesboro, AR 72403
-
Third-party bill pay – Arrange payments through your own bank
For fastest processing, paying directly through CWL online is recommended. Allow 5-7 days for mailed payments to post to your account.
Avoiding Late Fees and Disconnection
To avoid late fees on your CWL bill, payments must be received by the due date each month. key payment policies include:
-
Bills are issued monthly, with due dates around the 25th of each month
-
A 10% late fee is applied to past due balances
-
Accounts 30+ days past due are subject to disconnection
-
A $30 fee is charged for reconnecting disconnected services
Review your CWL statements closely and contact customer service immediately with any account issues to avoid disruption to your utilities.
Managing Your CWL Account Online
Through the CWL customer web portal, you can do much more than just pay your bill. Additional features include:
-
Monitoring your daily electric, water, and gas usage
-
Analyzing your consumption trends and patterns
-
Viewing payment history and past statements
-
Updating account information and contacts
-
Signing up for paperless e-billing
-
Submitting meter readings
-
Reporting outages or issues
-
And more!
Take advantage of the CWL online account tools to easily manage all aspects of your City Water & Light services.
Capacity and Demand (Approximate)
| Fuel | Capacity (MW) | Approximate % of Total Capacity |
|---|---|---|
| Low Sulfur Coal | 250 | 45.0% |
| Federal Hydro | 80 | 114.4% |
| Natural Gas | 175 | 31.5% |
| Solar | 50 | 9.0% |
| TOTAL GENERATING CAPACITY | 555 | 100% |
Peak Demand : 312.5 MW (August 24, 2023)
Simulated Industrial Electrical Bill
| Peak Demand | kWh used (kWh) | **Total Bill |
|---|---|---|
| 1,000 | 612,000 | $29,873.05 (4.88 cents per kWh) |
| 5,000 | 3,060,000 | $149,365.25 (4.88 cents per kWh) |
*Rates are provided in good faith, but please contact a CWL representative to confirm that rates are current.
**Bill assumes 95% power factor, discounts for both primary metering and customer-owned transformer, and most recent energy adjustment (EAC), which accounts for fluctuations in wholesale energy costs. Taxes are included.
Highway 49 Power Needs
How do I pay my CWL bill in Jonesboro?
CWL Jonesboro offers several payment options to fit any schedule or preference: Online The easiest way to pay is through CWL’s online bill pay. You can pay by e-check for free or by debit/credit card for a small convenience fee. Phone Call 1-855-288-0680 anytime to pay by debit/credit card This automated phone payment system is available 24/7 Mail
Does Jonesboro City Water & Light have a pay Near Me program?
Geo resource failed to load. JONESBORO, AR (KAIT) – A new program will give Jonesboro City Water and Light customers another way to pay their monthly bills, with utility officials saying that it will also provide some convenience. CWL is working with Pay Near Me, a company that allows people to pay their bills with cash.
Who is CWL Jonesboro?
CWL has provided essential utilities to the city since 1906. Today, it operates as a consolidated utility district overseen by the Jonesboro city government. In addition to power water, and sewer access CWL Jonesboro aims to deliver excellent customer service to the community. This includes multiple ways to pay your utility bill conveniently.
Can I pay my utility bill online in Jonesboro AR?
Dealing with utility bills can feel like a hassle, especially if you have to mail payments or drive across town to drop them off. But with CWL Jonesboro AR, paying your bill is easier than ever thanks to convenient online and phone payment options.
When should I pay my CWL Bill?
To avoid late fees and disruption of service, make sure to pay your CWL bill by the due date listed. Here are some tips: For the fastest processing, pay online or by phone. Mailed payments can take over a week to post. If mailing a payment, allow 5-7 business days for delivery before the due date.
Does Jonesboro have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Jonesboro Water System to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.