A Guide to Paying Your Cowlitz County PUD Bill

Paying your utility bill to Cowlitz County PUD is easy and convenient with multiple payment options available You can pay online, by phone, through the mail, in person and more. This comprehensive guide will walk through everything Cowlitz County PUD customers need to know to pay a utility bill, including

• Overview of Cowlitz County PUD
• Payment options
• Key information needed to pay
• Setting up autopay
• Locations to pay in person
• Answering common billing and payment questions

Read on for a complete guide to paying your Cowlitz County PUD utility bill quickly and hassle-free.

About Cowlitz County PUD

Cowlitz County PUD is a locally owned and operated public utility district serving over 50,000 electric customers in Cowlitz County, WA.

As a PUD they are governed by an elected three-member Board of Commissioners. Cowlitz County PUD provides reliable low-cost electric service to homes, businesses and industries across its service territory.

Customers receive a monthly utility bill for electric service. Bills can be paid through various convenient methods.

Payment Options for Cowlitz County PUD

Cowlitz County PUD offers multiple ways for customers to pay their utility bills, including:

• Online – Payments can be made through SmartHub or as a one-time guest payment,

• Phone – Call the automated pay-by-phone line anytime to make a payment.

• Mobile app – Download the SmartHub app to pay on your device.

• Mail – Send a check or money order to the PUD office.

• In person – Pay at the PUD office, payment kiosks, or via drive-thru.

• Drop box – Use the secure drop boxes at the PUD main office.

Payments by cash, check, credit/debit card, money order and bank draft are accepted. Payments can be made anytime online, by phone, at a kiosk or drop box.

Autopay can also be set up to have payments automatically deducted monthly.

Information Needed to Pay Cowlitz PUD Bill

Have the following information ready when paying your Cowlitz County PUD utility bill:

• Account number
• Account holder name, address and phone number
• Payment amount due
• Payment method (card, bank account, etc if paying remotely)

Your account number can be found on your monthly statement. You’ll also need the payment amount due that month.

Setting Up Autopay

For hassle-free bill payment, Cowlitz County PUD customers can enroll in autopay. This automatically deducts your utility payment each month on the due date from a bank account or credit/debit card.

To set up autopay:

1. Log into SmartHub or call the PUD office.

2. Select the autopay option and enter your payment method information.

3. Choose the account(s) you want to enroll.

4. Confirm your enrollment.

With autopay, you’ll avoid late fees and service interruptions. Your bill will be paid on time every month automatically.

Paying Your Bill In Person

Cowlitz County PUD offers several options for making an in-person utility bill payment:

• At the PUD drive-thru office during open hours

• Using payment kiosks located around the county

• Dropping off payments in the drop boxes at the PUD office

Drive-thru hours are Monday-Thursday 7:00am-5:30pm. Kiosks and drop boxes are accessible 24/7 for added convenience. Cash, check, money order, and credit/debit card payments are accepted.

Billing & Payment Questions

Here are answers to some common Cowlitz County PUD billing and payment questions:

What are the PUD’s customer service hours?

7:00am to 6:00pm, Monday-Thursday. Closed Fridays and holidays.

What fees or charges are there for paying?

No PUD fees. Some third-party processor fees may apply for credit/debit card payments.

When is my utility bill due?

Bills are due on the 10th of each month.

What happens if I pay late?

A late fee is assessed if payment is received after the due date. Service may also be disconnected.

Can I get account billing history or statements?

Yes, billing history for the past 24 months is available through SmartHub or by calling the PUD.

Paying Your Cowlitz County PUD Bill

Be sure to have your account number, amount due, and payment method handy when paying your utility bill. Reach out to Cowlitz County PUD customer service with any other billing or payment questions.