Shentel makes it easy to pay your bill online through their user-friendly account portal. In just a few clicks, you can securely view your statement, check your balance, and submit a payment. Read on to learn the ins and outs of paying your Shentel bill online.
Getting Started with Online Account Access
To pay your Shentel bill online, you’ll first need to have access to your online account dashboard. Go to https://account.shentel.com/prweb/PRAuth/LegacyCustomerAccount and log in with your username and password.
If you don’t already have an online account, you can register right from the login page. Just click “Register” and provide some basic personal and account details to create your unique credentials.
Once you’re logged in, you’ll be taken to your Shentel account dashboard. This is your central hub to manage your services, check usage, view documents, and of course – pay your bill.
View and Download Your Current Bill
One of the key features of the online account is the ability to view, download, and print your current billing statement. To access your bill
- Go to the “Documents” or “Billing & Payments” section of your account dashboard.
- Locate your most recent statement – it will be marked “current.”
- Select “View Bill” or “Download PDF” to see the statement details.
Review your statement closely including the total amount due, itemized charges credits fees, taxes, and more. This information is key to paying the correct amount owed.
Check Your Account Balance
Before submitting a bill payment online, you’ll want to check your account balance. This reflects the total owed on your account, including any past due amounts.
Your balance can be found on your current statement as well as on your account dashboard. Monitoring it regularly helps avoid unexpected service interruptions from non-payment.
If your balance seems higher than expected, you can dig into your usage details and transaction history to investigate before paying.
Payment Options and Instructions
Shentel offers several ways to pay your bill through the online account portal or their mobile app:
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Card payment – Pay by Visa, Mastercard, American Express, or Discover debit or credit card.
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Electronic check – Use your checking account and routing number to pay directly from your bank account.
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PayPal – Connect your PayPal account to submit payments from your PayPal balance or linked cards/accounts.
To make a payment, go to the “Make a Payment” section and enter your payment details including the account, date, and amount. Carefully review then submit.
You’ll receive a confirmation email and your account balance will update immediately to reflect the payment transaction.
Set Up Auto-Pay for Recurring Payments
For hands-free bill payment, enroll in Shentel autopay through your online account. With autopay, the amount due is automatically paid each month with your selected payment method.
To start, go to “My Profile” and click to manage your payment methods. Choose the card or bank account you want to use for autopay.
Then go to “AutoPay” and toggle it on. Select your payment method and preferred payment date. And that’s it!
Manage Account and View Payment History
The online dashboard also allows you to manage your Shentel services, update billing info, change stored payment methods, set up paperless billing, refer friends, and more.
Your full payment history is also available to view. See past transactions, reference account numbers, print receipts, and monitor your payment patterns over time.
Get Support for Any Account or Payment Issues
If you ever have trouble with your Shentel online account access or bill payment, customer support is standing by to help you. Reach them by phone, live online chat, or on social media for quick assistance.
You can also browse Shentel’s FAQ page for answers to commonly asked questions about managing your services and paying online.
Paying Your Shentel Bill Online is Simple and Secure
Get To Know Our Internet, TV, and Phone Services
For over 100 years, Shentel Telecommunications Company has been keeping families connected throughout the Shenandoah Valley. Today, we offer high speed internet, cable TV, and home phone service throughout Virginia, West Virginia, Kentucky, and Maryland. We invite you to explore our services, take advantage of our special offers, and learn why Shentel is your trusted TV, phone, and internet service provider.
The reviews are in and our customers are beaming.
Shentel Customer Success Story – CIO Elaine Cheng
FAQ
How do I pay my Shentel bill?
Does Shentel have a mobile app?
What is the phone number for Shentel Flex pay internet?
How do I return Shentel equipment?
How do I pay my Shentel Bill?
You can pay them directly on this website. Or pay on doxo with credit card, debit card, Apple Pay or bank account. Where can I ask questions about my Shentel bill? Make billing inquiries directly by phone at 800-743-6835. I can’t find my paper bill.
How do I pay for a Shentel prepaid key card?
Make a payment using a credit or debit card. You can also purchase multiple months or sign up for autopay while you are there. To pay over the phone: Call 1-800-SHENTEL to pay by credit card or debit card. You may purchase refills online or by bringing your Shentel Prepaid Key Card to a Shentel store in your area.
How do I pay my Shentel bill with doxo?
doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Shentel. Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. All-In-One Bill Pay with doxo. Pay for free with Linked Bank Account. Fees may apply for other payment methods
Does Shentel offer pay as you go Internet?
Convenient, flexible pay as you go options are available with Shentel’s internet services. Call now to order Shentel Prepaid. Pay as you go Internet | No Credit Check. No Contract. No Bill. Call 1-800-SHENTEL for Prepaid Internet service. Includes 30 days of service and pay as much as you use.
How do I top off my Shentel prepaid account online?
To top off your account online, you must visit prepaid.shentel.com. You will be asked to enter your modem’s MAC ID. After that, you will be directed to your account status page, with payment options. I have bad credit.
Is Shentel a good company?
Shentel, a premier provider of Phone, TV, and Internet services, offers reliable connectivity solutions. With a dominant market presence, Shentel ensures high-quality communication and entertainment services. Common questions, curated and answered by doxo, about paying Shentel bills. How can I pay my Shentel bill?